Daisy necklace

EVERYDAY WEAR

Remove your jewellery when cleaning, bathing and sleeping, and always keep away from any source of heat. Avoid direct contact with water and chemical products. Chlorine, make-up, soap, perfume and hair-spray may dull the finish of your jewellery and cause discoloration or oxidation of the metal. Stones connected to your jewellery might also be affected by water, chemicals and damp conditions. We therefore advise you do not store your jewellery in the bathroom.

Please handle your jewellery with care and avoid collision with hard surfaces, as it could change the shape of the jewellery, as well as damage or cause stones to fall out. This is particularly true for rings, as they are more exposed.

Kindly note that layering a ring with another ring can cause wear and tear, which might affect the stone-setting.

STORING YOUR JEWELLERY

We recommend storing your jewellery individually in its accompanied Tom Wood jewellery box or pouch, as this prevents wear and tear. This also helps against the jewellery being exposure to direct sunlight.

CLEANING YOUR JEWELLERY

Clean your jewellery with warm water and detergent free soap, or with a professional cleaning kit. Furthermore, we recommend your jewellery to be cleaned by a professional jeweler once a year to have it last longer. Cleaning of stone-settings should always be done by a professional. Following these instructions will reduce abrasions and prolong the lifespan and luster of your jewellery.

STONES

Please note that all our stones are ethically sourced and of the highest quality.

Natural stones may result in different patterns and unique looks for each stone. The stones might also come with different hardness, but all stones are fragile and might break or chip if they collide with a hard surface. No jewellery should be pulled or re-sized out of shape. Rings and ear cuffs with diamonds and gemstones should never be pressed out of shape or bent. This could cause the original setting to re-shape, increasing the risk of stones falling out.

Our band rings with stones going all the way around the ring should be worn gently.

Depending on the amount of use your jewellery sees, we advise all jewellery with stones, and in particular jewellery with multiple stones, to be checked once per year to ensure that the metal setting has not been hurt while wearing the piece.

Cleaning stone settings should be done at a goldsmith, as these are fragile and can easily be damaged if not cleaned correctly.

CHAINS AND BRACELETS

Please avoid using force when opening and closing locks, and make sure you know how the lock functions before attempting to open it. Do not bend or pull chains or bracelets, as they might break.

Make sure chains are not tangled when storing, and please try to place the chain or bracelet in a soft pouch to prevent it from getting bent or breaking.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

Free Shipping: To ensure a seamless shopping experience, we offer free shipping to all our customers in North America. We ship from the closest warehouse to your location to ensure faster delivery without any additional costs to you. Processing and Delivery Times: Orders are processed within 2-5 business days. Delivery times vary by region: - United States:Approximately 7-15 business days Tracking Information: Once your order is shipped, you will receive an email notification containing a tracking number. You can use this number to track the status of your shipment.